A provider network is only as good as the checks behind it, and those checks are invisible to the client by design. This page sets out what they are.
We do not publish individual clinician profiles. Our providers are practicing physicians, nurse practitioners and physician assistants with their own patients and their own careers, and a directory serves neither them nor you. What matters commercially is the process, not the names.
Before a provider reviews anything
- Primary source license verification in every state where they will practice, checked against the issuing board rather than against a copy of a certificate.
- License status and disciplinary history, including any restriction, probation or consent order.
- Exclusion and sanction screening against the federal exclusion lists.
- DEA registration where the provider will handle controlled substances, matched to the states involved.
- Professional liability coverage appropriate to the scope of work.
- Scope confirmation for the specific service lines they will cover, because a license to practice is not a license to do everything on your menu.
Ongoing, not once
- Licenses are re-verified on renewal cycles rather than at onboarding only.
- Adding a state means adding a license and re-running the checks for it, which is why coverage expands deliberately rather than instantly.
- Protocol changes are pushed to every provider covering that service line, and acknowledgement is recorded.
- Decisions are auditable: every approval, decline and request for more information is attributed to a named licensed provider in the record, even though that name is not on our marketing.
What we do not do
- We do not use a single physician as a figurehead across states they are not licensed in.
- We do not let an unlicensed coordinator make or rubber-stamp a clinical decision.
- We do not commit to an approval rate, which is the request that most often ends a sales conversation.
If a specific credentialing artefact is required for your insurer, your pharmacy partner or your own diligence, ask and we will provide it. Book a call.
Frequently asked questions
Will you tell us who our medical director is?
Yes. The medical director named on your agreement is identified to you, and in several states their name and license number are a matter of public record — Tennessee publishes them and Texas requires them posted in the treatment room. What we do not publish is a public roster of every reviewing clinician.
How many providers do you have?
We size coverage to the states and volume a client actually needs rather than quoting a headcount. A large number of providers concentrated in three states is not coverage.
Can we meet the medical director?
Yes, and you should. A director you have never spoken to is the arrangement regulators find interesting.